FAQ

Safety & Usage

Q: Can children use this blender?
A: No. This appliance is not intended for use by children. Keep the blender and its cord out of reach of children.

Q: How do I avoid injury from moving parts?​
A: Always switch off the blender before removing the jug. Keep hands, hair, clothing, and utensils away from the blades during operation.

Q: Can I blend hot liquids?​
A: No. Allow hot liquids to cool before blending.

Q: What tasks should I avoid with this blender?​
A: Do not use it for beating egg whites, whipping cream, mashing potatoes, grinding meat, mixing dough, or extracting juice. Avoid blending bones, large solid pieces, frozen food, or tough vegetables like turnips.

---

Operation

​

Q: What is the "P" position on the speed dial?​
A: The "P" position provides a quick, powerful pulse blend. Hold the dial here for a few seconds, and it will reset to "0" automatically.

Q: How long can I blend continuously?​
A: Do not exceed 1 minute of continuous use. Allow a 10-minute rest between cycles to cool the motor.

Q: Can I add ingredients while blending?​
A: Yes. Remove the measuring cup from the lid and add ingredients through the opening.

---

Cleaning & Maintenance

​

Q: Can I immerse the motor base in water?​
A: No. Never submerge the motor base. Clean it only with a damp cloth.

Q: How do I clean the blades safely?​
A: Turn the jug upside down, unscrew the blade assembly (clockwise), and clean with a brush. Reassemble tightly (turn anti-clockwise) and ensure the seal ring is properly fitted.

---

Troubleshooting & Warranty

​

Q: What should I do if the blender stops working?​
A: Check the power supply and ensure the speed dial is set to a valid position. If issues persist, contact the helpline with the model/serial number and proof of purchase.

Q: What is the warranty period?​
A: The product has a 2-year guarantee.

Q: What voids the warranty?​
A: Misuse, accidental damage, voltage mismatches, unauthorized repairs, commercial use, or lack of proof of purchase.