FAQ

Safety & Usage

Q : Can I use the kettle without grounding the plug?

A : No. Always plug into a grounded socket to ensure safety.
 

Q : Can I place the kettle near a stove or hot surface?

A : No. Keep the kettle away from hot gas/electric burners, heated ovens to prevent damage or fire.
 

Q : What happens if I accidentally boil the kettle without water?

A : The dry boil protection will automatically cut power.

     Unplug the kettle, let it cool for 15 minutes, then refill with cold water.
 

Q : How do I avoid scalding?

A : Do not touch steam from the spout, open the lid immediately after boiling, or tip the kettle fast enough when pouring.
 

Q : Can children use this kettle?

A : No. Keep the appliance out of reach of children. Supervised cleaning/maintenance by children is prohibited.
 

Q : Can I use the kettle outdoors?

A : No. This appliance is for indoor use only.

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Operation

Q : How do I use the kettle for the first time?

A : Clean it by boiling a full kettle of water twice and discarding the water before first use.
 

Q : How much water should I add?

A : Fill between the Min and Max line. Overfilling may cause splashing; underfilling may trigger dry boil protection.
 

Q : Why won’t the kettle automatically turn off after boiling?

A : Ensure the lid is fully closed and the switch is not obstructed. Open lids or switch interference disable auto-shutoff.

Q : Can I move the kettle while it’s boiling?

A : No. Do not move the kettle during operation to avoid spills or burns.
 

Q : How do I pour water safely?

A : Hold the handle firmly, pour slowly, and avoid opening the lid when hot water is present.

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Cleaning & Maintenance

Q : How do I clean the kettle?

A : Unplug and cool the kettle. Wipe the exterior with a damp cloth. Do not immerse the kettle or base in water.
 

Q : How do I remove limescale?

A : Use a descaling agent or white vinegar:
     Soak overnight with 3 cups of vinegar and water.
     Boil fresh water repeatedly until the vinegar smell disappears.
 

Q : Can I use abrasive cleaners?

A : No. Avoid chemicals, steel wool, or abrasive materials to prevent damage.

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Warranty & Support

Q : What is NOT covered under warranty?

A : Damage from misuse, incorrect voltage, unauthorized repairs, commercial use, or power surges.