Safety & Usage

Q：Is the air fryer safe for children to use?

A：1.Children aged 8+ may use it under supervision.

2.Keep the appliance and cord away from children under 8.

3.Do not allow children to clean or maintain the appliance unless supervised.

Q：Can I use metal utensils in the air fryer?

A：No. Metal utensils will damage the non-stick coating.

Use high-temperature plastic or wooden utensils.

Q：What should I do if the power cord is damaged?

A：Replace it with a manufacturer-approved cable assembly.

Do not attempt repairs yourself.

Q：Can I use the air fryer outdoors or near water?

A：No. Only use indoors on a stable, heat-resistant surface away from water sources.

Q：How do I handle burns or scalds?

A：Immediately run cold water over the affected area. Do not remove clothing. Seek medical help.

Setup & First Use

Q：How do I prepare the air fryer for first use?

A：Wash the drawers and crisping trays with warm soapy water. Dry thoroughly.

Run the air fryer empty at 200°C for 10 minutes to eliminate production residues.

Q：Why is there a burning smell during first use?

A: This is normal due to residual manufacturing oils evaporating. Ensure proper ventilation.

Operation

Q：How do I preheat the air fryer?

A：Press the M button to select the "Pre-heat" icon (flashing).

Adjust temperature to 200°C and press Start.

Q：Can I pause cooking to check food?

A：Yes. Opening the drawer pauses cooking. Close it to resume automatically.

Q：How do I synchronize cooking times for both drawers?

A：Use the Sync Finish button to align the finish times of left and right programs.

Q：What if I overfill the drawer?

A：Avoid filling more than halfway. Overfilling requires more frequent turning for even cooking.

Cleaning & Maintenance

Q：How do I clean the air fryer?

A：1.Handwash drawers and trays with warm soapy water.

2.Wipe the exterior with a damp cloth.

3.Never immerse the control unit in water.

Q：Can I use abrasive cleaners?

A：No. Use a non-abrasive sponge to avoid damaging non-stick surfaces.

Troubleshooting

Q：Why won’t the air fryer start?

A：Ensure the lid is closed securely and the drawer is properly inserted. Check the power connection.

Q：Why is there smoke during cooking?

A：Excess oil or food debris may cause smoke. Clean the drawer and crisping tray after each use.

Q：The appliance beeps repeatedly. What does this mean?

A：Five beeps indicate the cooking cycle is complete.

Warranty & Support

Q：What is covered under the 2-year guarantee?

A：Defects due to manufacturing faults within 24 months of purchase. Proof of purchase is required.

Exclusions: Damage from misuse, power surges, or unauthorized repairs.

FAQ