FAQ

Safety & Usage

Q: Can children use this toaster?
A: Children aged 8+ may use it only under supervision. Children under 8 must be kept away from the appliance. Never let children play with the toaster.

Q: What should I do if the toaster starts smoking?
A: Press the Cancel button immediately. Unplug the toaster, let it cool, and check for food debris or blockages.

Q: Can I toast foods wrapped in foil or oversized items?
A: No. Metal foil, oversized foods, or utensils may cause fire or electric shock. Only toast regular bread slices.

Q: Is it safe to leave the toaster unattended?
A: Never operate the toaster unattended. Always monitor it during use.

Q: Can I immerse the toaster in water for cleaning?
A: No. Unplug the toaster and wipe it with a dry cloth. Never submerge the appliance, cord, or plug in water.

Q: What if the power cord is damaged?
A: Do not use the toaster. Replace the cord through the manufacturer or a qualified technician.

Q: Can I use an extension cord?
A: Yes, if the cord’s rating matches the appliance’s requirements. Avoid tripping hazards.

Operation

Q: How do I toast bread for the first time?
A: Run the toaster without bread once to eliminate manufacturing residue odors. Let it cool before regular use.

Q: How do I adjust the toast color?
A: Turn the Color Control Knob (1–7). Level 4 gives golden toast. Note:
Single slices toast darker than two slices.
Wait 30 seconds between cycles for consistent results.

Q: How do I use the Defrost or Reheat function?
A: Defrost: Insert bread, press the handle down, then press the Defrost button.

Reheat: Press the handle down, then press the Reheat button (fixed time).

Q: What if my bread gets stuck?
A: Unplug the toaster first. Carefully remove the bread without damaging the heating elements.

Cleaning & Maintenance

Q: How do I clean the crumb tray?
A: 1，Unplug and cool the toaster.

2，Pull out the Removable Crumb Tray and empty it.

3，Reinsert the tray fully before reuse. Clean weekly if used frequently.

Q: Can I use metal polish to clean the exterior?
A: No. Wipe the outside with a soft, dry cloth only.

Troubleshooting

Q: The toaster won’t start. What should I check?
A: 1，Ensure the power cord is plugged in.
2，Verify the crumb tray is properly closed.
3，Do not use if the cord or plug is damaged.

Q: Why does my toast burn unevenly?
A: 1，Wait 30 seconds between cycles for the thermostat to reset.

2，Avoid toasting runny ingredients (e.g., butter-drenched bread).

Warranty & Support

Q: What does the 2-year guarantee cover?
A: The guarantee covers manufacturing defects within 24 months of purchase. Exclusions:

Damage from misuse, power surges, or unauthorized repairs.
Commercial use or secondhand ownership.
Always provide proof of purchase (receipt/invoice).